The employee made the error. The system made that error predictable. When the same mistake appears across competent people, locations, and time, the decision environment deserves investigation.  

Read the full article:

.https://becisions.com/insights/post?slug=from-manager-to-detective-why-recurring-errors-point-to-design-problems-not-peop

Before You Nudge, Diagnose the Decision:

Before choosing the intervention, there is a more basic question: What kind of decision are we designing for?

In the last installment in the series, I outlined how cognitive forces such as loss aversion, diminishing sensitivity, reference dependence, and cognitive ease can distort information processing and contribute to errors in judgment. Because not every error comes from the same cognitive mechanism, not every good intervention should slow people down. Sometimes the better design makes the correct response easier and more automatic. Other times the system should interrupt an automatic response long enough for the user to notice that this case is different.